Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the website operated by Reformist, a sole proprietorship registered in India under the name Reformist, operating under the brand name “Reformist” (the “Brand”).

By accessing, browsing, or using this website, and by placing any order through it, you agree to be legally bound by these Terms, our Privacy Policy, and all other policies published on this website, as updated from time to time. If you do not agree with any part of these Terms, you must not use this website or place any order.

These Terms apply to all users of the website, including visitors, customers, account holders, and any person who accesses or interacts with the website in any manner. In the event of any conflict between these Terms and any other policy published on the website, these Terms shall prevail with respect to the use of the website and purchase of products.

The website and its services are intended for use only by individuals who are legally capable of entering into a binding contract under Indian law.

By using this website and placing an order, you represent and confirm that:

• You are at least 18 years of age, or you are accessing the website under the supervision and consent of a parent or legal guardian.
• You are legally competent to enter into a valid contract.
• You will use this website only for lawful purposes and in accordance with these Terms and applicable laws.
• You are responsible for ensuring that all information provided by you on the website, including your name, contact details, delivery address, and payment information, is true, accurate, current, and complete.

You are solely responsible for maintaining the confidentiality of your account credentials and any activity carried out through your account. Any action taken using your account shall be deemed to have been taken by you.

You agree not to misuse the website, interfere with its normal functioning, attempt unauthorised access, upload harmful code, or use the website in any manner that may damage, disable, or impair our systems or services. We reserve the right to suspend or terminate access to the website, cancel orders, or restrict services if we believe you have violated these Terms or any applicable law.

We make reasonable efforts to ensure that all information displayed on the website regarding our products, including descriptions, ingredients, pricing, availability, and images, is accurate and up to date. However, such information is provided for general reference only and may contain typographical errors, inaccuracies, or omissions.

Product images are for illustrative purposes only. Actual packaging, colour, texture, appearance, and presentation may vary.

Product images, labels, packaging designs, batch details, manufacturing dates, expiry dates, regulatory markings, and other visual elements may change from time to time due to supplier updates, regulatory requirements, or manufacturing processes. Such variations shall not be considered a defect or misrepresentation, provided the product delivered is genuine, authentic, and within its valid shelf life.

Reformist reserves the right, at any time and without prior notice, to modify, improve, replace, reformulate, repackage, resize, or discontinue any product, ingredient, formulation, packaging, manufacturing process, or specification for regulatory, safety, quality, technical, commercial, or business reasons.

All products sold on this website are intended for personal care and general wellness purposes only. The information provided on the website, including product descriptions, ingredient details, usage instructions, and related content, is not intended to constitute medical advice and must not be treated as a substitute for professional medical consultation, diagnosis, or treatment.

Individual results may vary depending on skin type, health conditions, lifestyle, usage patterns, and other personal factors. We do not guarantee any specific outcome, benefit, or result from the use of any product.

You are advised to conduct a patch test before using any product and to carefully read and follow all labels, instructions, and warnings. If you have sensitive skin, known allergies, existing medical conditions, or if you are pregnant, breastfeeding, or under medical treatment, you should consult a qualified healthcare professional before using any product.

We do not guarantee any specific outcome, benefit, improvement, or result from the use of any product sold on the website. Product performance and results may vary depending on individual skin type, health condition, lifestyle, usage method, consistency of use, and other personal factors beyond our control.

Any examples, testimonials, reviews, before-and-after images, or statements regarding results are provided for illustrative purposes only and do not constitute a guarantee, warranty, or assurance that you will achieve similar results.

When you place an order on our website, you are making an offer to purchase the selected products subject to these Terms. All orders placed through the website are subject to acceptance by Reformist.

An order confirmation sent by email, SMS, or displayed on the website does not constitute final acceptance of your order. An order shall be considered accepted only when the product is dispatched from our warehouse.

We reserve the right to accept, reject, cancel, or limit any order for any reason, including suspected fraud, stock unavailability, pricing errors, misuse of promotions, bulk purchasing, commercial resale, or violation of these Terms.

All prices displayed on the website are in Indian Rupees and are inclusive or exclusive of applicable taxes as indicated at checkout. We reserve the right to change product prices, offers, discounts, taxes, and availability at any time without prior notice.

Requests for modification or cancellation of orders shall be governed strictly by our Return & Refund Policy.

Once an order has been confirmed, processed, packed, or dispatched, it may not be modified or cancelled. Any request for cancellation made after dispatch shall be treated as a return request and processed strictly in accordance with our Return & Refund Policy.

All prices displayed on the website are subject to applicable taxes in accordance with the laws of India. GST or any other applicable tax shall be charged as per prevailing rates and shown at the time of checkout and on the tax invoice.

Electronic tax invoices shall be issued for all completed orders and sent to your registered email address.

Certain products may be offered for pre-order or may be temporarily out of stock and available on backorder. By placing a pre-order or backorder, you acknowledge and agree that such products are not immediately available for dispatch and that delivery timelines are only indicative and subject to change.

We reserve the right to verify any order placed on the website to prevent fraud, misuse, unauthorised transactions, or abuse of payment systems.

We ship products only within India unless otherwise expressly stated in writing. Estimated delivery timelines displayed on the website are indicative only and are not guaranteed.

We accept returns and replacements only in cases where the product delivered is damaged, defective, expired, or materially different from what was ordered. All return requests are governed by our Return & Refund Policy.

Cash on Delivery (“COD”) may be offered on selected pin codes, products, and orders, subject to serviceability, internal risk assessment, and our discretion.

If you initiate a chargeback or payment dispute, you agree that you shall first contact us and provide us a reasonable opportunity to investigate and resolve the issue through our customer support.

Promotional offers, discounts, coupon codes, and free gifts are subject to specific terms, eligibility conditions, usage limits, stock availability, and validity periods.

You agree not to use the website in any manner that violates any applicable law, attempts unauthorised access, interferes with website security, introduces harmful code, scrapes data, or misuses our services.

All website content, including product descriptions, images, graphics, logos, brand names, product names, designs, layouts, packaging designs, trade dress, and software, is owned by or validly licensed to Reformist and is protected under applicable intellectual property laws.

The website may allow you to submit content such as product reviews, ratings, comments, testimonials, photographs, or other materials (“User Content”). By submitting User Content, you grant Reformist a non-exclusive, royalty-free, perpetual, irrevocable, worldwide, transferable, and sublicensable licence to use such User Content for lawful purposes including marketing and website operations.

The website may contain links to third-party websites, payment gateways, logistics providers, marketplaces, or services. We do not control or assume responsibility for third-party content, privacy practices, or services.

Our products may also be sold through third-party marketplaces such as Amazon or Flipkart. Orders placed through marketplaces are governed primarily by the marketplace’s policies.

We do not guarantee that the website will be available at all times. The website may be temporarily unavailable due to maintenance, technical issues, cyber incidents, or events beyond our reasonable control.

All products sold on this website are intended strictly for personal and non-commercial use. We reserve the right to refuse or cancel any order suspected of being placed for resale or commercial purposes.

Unless expressly permitted in writing by Reformist, products sold on this website are intended solely for sale, delivery, and use within India.

The website, its content, and all products are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties and limit liability as set out in these Terms.

You agree to indemnify and hold harmless Reformist and its proprietor, officers, employees, affiliates, agents, contractors, and service providers from any claims arising out of your violation of these Terms or misuse of the website.

We reserve the right to suspend or terminate access to the website or your account if we believe you have violated these Terms, engaged in fraud, abused offers, or used the website for unauthorised commercial purposes.

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. All disputes shall be subject to the exclusive jurisdiction of the competent courts located in Ajmer, Rajasthan, India.

In the event of any dispute, the parties shall first attempt to resolve the matter amicably. If unresolved, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat and venue in Ajmer, Rajasthan, India.

We reserve the right to modify or update these Terms at any time. Any changes will be published on this page with an updated effective date.

If you have any questions about these Terms and Conditions, you can contact us using the details below.